In most cases, you shouldn't disable your antivirus software. Important Note: Antivirus software can help protect your computer against viruses and other security threats. If disabling the firewall doesn’t work, then try disabling the antivirus. I would suggest you to turn off Windows Firewall and check. I would appreciate any suggestions on further steps I can take to resolve this issue. So it is not the scanner, cable, or drivers supplied by Epson.ĮPSON support says that it must be a problem with Windows On another Windows 7 computer, I have successfully installed the same EPSON drivers and connected the same scanner and it works without error, and scans great. I have stopped and restarted Windows Image Acquisition service 5x (advised by Epson) with no difference.ĭ. I have tried doing so with anti virus off (AVAST!) I have tried doing so in SAFE mode. I have uninstalled and reinstalled about 7 times now. Using Windows Paint, the scanner option is not active, meaning the scanner WIA is not recognized.Ī. When starting the Epson Scan program, the same error message appears.ġ1. Device Manager shows under Imaging devices the EPSON Perfection V500 as installed and working. Attach and power up the scanner via direct USB connection.Ĩ.
Removal of all Epson drivers and programs using Control Panel: Programs and Features.Ĥ.
WHAT I HAVE VERIFIED AND DONE TO TRY TO SOLVE:ġ. Make sure the scanner is on, correctly set up and connected with no errors indicated." When starting Epson Scan, the error message is: "Cannot communicate with the scanner. I have worked in depth with EPSON support line, and they believe it About a month ago, the scanner stopped working. I have an EPSON Perfection V500 Photo Scanner running on a Toshiba A665 laptop with Windows 7 Home Premium SP1.
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